Warranty
Echolab, Inc. warrants it’s switcher products will be free from defects in materials and workmanship for a period of 3 years from the date of purchase. Other accessory products supplied by Echolab will be free from defects in materials and workmanship for a period of 1 year from the date of purchase. If a product proves to be defective during this warranty period, Echolab, INC. will, at their discretion, repair or provide a replacement in exchange for the defective product.

In order to obtain service under this warranty, you the Customer, must notify Echolab, INC. of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Echolab, INC. shall pay for the delivery of the replacement product to the Customer if the shipment is to a location within the country in which an Echolab, INC. service center is located. The Customer shall be responsible for paying all shipping charges, insurance, duties, taxes, and any other charges for products returned to any other locations. Upon receipt of replacement product, the Customer shall be responsible for packaging and shipping the defective product to a designated service center nominated by Echolab, INC. with shipping charges prepaid.

This warranty shall not apply to any defect, failure or damage caused by improper or inadequate maintenance and care. Echolab, INC. shall not be obligated to perform service under this warranty a) to repair damage resulting from attempts by personnel other than Echolab, INC. representatives to install, repair, or service the product, b) to repair damage resulting from improper use or connection to incompatible equipment, c) to repair any damage or malfunction caused by the use of non-Echolab, INC. parts or supplies, or d) to service a product that has been modified or integrated with other products when the effect of such a modification or integration increases the time or difficulty of servicing the product.

THIS WARRANTY IS GIVEN BY ECHOLAB, INC. IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED. ECHOLAB, INC. AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ECHOLAB, INC.’S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUcTs IS THE WHOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER ECHOLAB, INC. OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

Procedure for Returning Goods
No returned goods, for service or otherwise, will be accepted without prior authorization from Echolab. To obtain return authorization, call Echolab Customer Support at +1.978.715.1030 or email support@echolab.com. Once approved, Echolab will supply you with your Returned Authorization (RA) number. Echolab cannot be responsible for units returned without an RA number. Echolab will advise you of the shipping address. The packaging must indicate the RA number on the outside of the packing. A copy of the RA which states the serial number of the items you’re returning must be included with the returned merchandise. This will speed up processing.

Any units received without prior approval by Echolab will be returned to you freight collect. You shall be responsible for the cost of consolidated freight (one way only) for warranty units from your location to the location designated by Echolab. Once repaired, Echolab will incur the cost of UPS GROUND consolidated freight for warranty units to your location.